The Ultimate Lawn Care Experience with Casey Lawn Service

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1.  Services Offered: We provide lawn maintenance, and related services as outlined in our service agreement.

 2.  Service Agreement: All clients must agree to our service agreement, which outlines the scope of work, pricing, and terms of payment.

 3.  Scheduling: We strive to accommodate scheduling preferences, but actual service dates may vary depending on weather conditions and workload. We will communicate any changes promptly.  We will post on our facebook page of any changes due to bad weather.

 4.  Payment: Payment is due upon completion of services unless otherwise agreed upon. We accept various payment methods, including cash, check, and electronic payments.  We require a credit card on file for all Mowing Services.  We will invoice on the day of service (card will be billed after service). Or you will be invoiced on last day of the month. Which ever you prefer.   If payment is not made by due date the card will be billed on the due date.

 5.  Cancellation and Rescheduling: Clients must provide notice of cancellation at least 24 hours in advance. Failure to do so may result in a cancellation fee.  Due to the seasonality of lawn care and the fact that the majority of calls come in the spring, together with the limited availability on the schedule. There will be a $120.00 early cancellation fee charged for clients who cancel service prior to October 31st.  No cancellation fees will be charged for clients who cancel in the off season or for clients who put their properties up for sale mid season, as long as the property is sold, and we are servicing the property up until the transfer date. 

 6.  Property Access: Clients are responsible for ensuring access to the property on scheduled service dates. We are not liable for any obstacles preventing service delivery.  Please note that for us to be able to quote a set mowing price that does not fluctuate throughout the year, bi-weekly mowing service level required in July and August to balance out the extra time it takes to mow during heavy growth periods in the spring and fall.

7.  Please ensure all animal waste is picked up prior to your regular scheduled mowing date.  Also please ensure that any items such as garden hoses and kids toys etc are aloo off the lawn as well.

  8.  Customer Satisfaction: We strive for customer satisfaction and will address any concerns promptly. Please communicate any issues with our team, and we will work to resolve them to your satisfaction.

 9.  Your quote is based on a minimum charge for weekly or Bi-weekly service.

 10.  Property Damage: While we take utmost care during service delivery, we are not liable for damage to property or belongings unless due to negligence on our part. Please inform us of any concerns immediately.  We do not trim around pool liners.  We will not be responsible for damage. 

 11.  Safety: Our team prioritizes safety during service delivery. Clients must ensure the safety of pets, children, and bystanders during our visits.

 12.  Privacy Policy: We respect our clients’ privacy and will not share personal information with third parties without consent, except as required by law.

 13.  Feedback and Reviews: We welcome feedback and reviews from our clients to help us improve our services. Your input is valuable to us.

 14.  Changes to Terms: We reserve the right to update or modify these terms of service at any time. Clients will be notified of any changes.

By engaging our services, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us for clarification.

Requirement of Credit Card on File:

 1.  Authorization: By engaging our services, clients authorize us to keep a credit card on file for payment purposes.

 2.  Payment Method: The credit card on file will be used for payment of services rendered unless another payment method is specified in writing.

 3.  Security: We take the security of credit card information seriously and employ industry-standard security measures to protect clients’ data.  This is handled through our CRM Jobber and we do not see your information.

 4.  Charges: Clients will be notified in advance of any charges made to the credit card on file, including service fees, late payment fees, or any other applicable charges.

 5.  Updates: Clients are responsible for ensuring that the credit card information on file is accurate and up-to-date. Any changes to the credit card details must be corrected in the customer portal within Jobber.

 6.  Authorization to Charge: By providing a credit card on file, clients authorize us to charge the card for any outstanding balances or future services rendered.

 7.  Dispute Process: Clients have the right to dispute any charges made to the credit card on file.   Service is recorded by GPS location when we are at your property on when we are there and when we leave.  Disputes must be communicated to us in writing within a specified timeframe.

 8.  Termination of Services: Failure to maintain a valid credit card on file may result in the suspension or termination of services until an alternative payment method is provided.

 9.  Confidentiality: We will not disclose credit card information to third parties except as required by law or with the explicit consent of the client.

 10.  Cancellation: Clients may request the removal of their credit card information from our files upon termination of services or by written request.

The requirement of a credit card on file helps streamline the payment process and ensures timely payment for services rendered. We value the trust placed in us and are committed to safeguarding clients’ financial information.